BW imply it is up to us - the customers - to report problems and
comment on the canal system. This last trip we took them at their word
and used their pre-addressed comment cards. (These being supplied by
various BW lock workers from the piles they are issued with.)

We were out for a number of weeks and for much of that time we
travelled in the massive area controlled from Nantwich and covering
the Welsh canals, the Shropshire Union, the Caldon, much of the
Macclesfield and a large chunk of the Trent & Mersey canal.

To the Nantwich office we sent in no less than 13 cards covering a
period from mid May to the end of June. Most were critical but at
least one was complimentary.

A printed message on each card states that those who require a reply
should fill in an address. With this in mind all cards sent had a
return address, though much of the rest of the overlarge cards we used
for comments rather than fill in the questionaire - the extent of
which must keep a good number of bean-counters employed. We also only
sent in the English part of the card as the cards are in fact two
connected half-foolscap sized sheets of cardboard with the whole
questionaire lot printed on one half in English and on one in Welsh.
(We used the Welsh half in each case to keep a copy of the message
sent in on the English half.)

So 13 cards sent and here we are a month later waiting for any reply
or even an acknowledgement that BW Nantwich got the cards and are
dealing with them.

At which point one can only wonder if they are really interested in
what we say. And is this customer comment card thing another expensive
BW media exercise to seem open to our suggestions while in actual fact
they ignore them?

"Tiny" <dhsrcragg> wrote in message
news:5460
[..]
> sent in on the English half.)
>
> So 13 cards sent and here we are a month later waiting for any reply
> or even an acknowledgement that BW Nantwich got the cards and are
> dealing with them.
>
> At which point one can only wonder if they are really interested in
> what we say. And is this customer comment card thing another expensive
> BW media exercise to seem open to our suggestions while in actual fact
> they ignore them?



Bit of a new one to me, Tiny
BW - Nantwich.
Have you a record of the full address to which the cards were sent ?

Regards
Pete
www.thecanalshop.com

Pete Stockdale wrote:
> "Tiny" <dhsrcragg> wrote in message
> news:5460
>>
> Bit of a new one to me, Tiny
> BW - Nantwich.
> Have you a record of the full address to which the cards were sent ?
>
> Regards
> Pete
> [..]

the address will be pre printed by BW but should be the correct one.
I have always used nabo waterways report system which works.
07930419981 Tony or email
Sue

"sue" <sue> wrote in message
news:9130
> the address will be pre printed by BW but should be the correct one.
> I have always used nabo waterways report system which works.
> 07930419981 Tony or email
> Sue




"the address will be pre printed by BW but should be the correct one."


Probably so- but I doubt it was addressed to BW - Nantwich

see --


[url down]


Regards
Pete
www.thecanalshop.com

On Sat, 28 Jul 2007 09:51:46 -0700, Tiny <dhsrcragg> wrote:

>
> BW imply it is up to us - the customers - to report problems and
>comment on the canal system. This last trip we took them at their word
>and used their pre-addressed comment cards. (These being supplied by
>various BW lock workers from the piles they are issued with.)
>

> To the Nantwich office we sent in no less than 13 cards covering a
>period from mid May to the end of June. Most were critical but at
>least one was complimentary.
>

Where is the BW office at Nantwich ?

or maybe it is a PR company working for BW ?

On Jul 28, 8:29 pm, Malcolm Nixon <malc> wrote:
> On Sat, 28 Jul 2007 09:51:46 -0700, Tiny <dhsrcr> wrote:
>>
> Where is the BW office at Nantwich ?
>
> or maybe it is a PR company working for BW ?
>
> --
>
> ~Malcolm N....
> ~

Slip of the Brain - Northwich - but they tend to move to different
offices more often than they dredge canals. As Sue says - one assumes
the pre-printed address on the cards they are issuing gets to the
right place.

On Sat, 28 Jul 2007 20:29:09 +0100, Malcolm Nixon
<malcolm> wrote:

>On Sat, 28 Jul 2007 09:51:46 -0700, Tiny <dhsrcragg> wrote:
>>
>Where is the BW office at Nantwich ?
>
>or maybe it is a PR company working for BW ?

Or just a southerner mixing Nantwich & Northwich?? <g>


(sorry Tiny if I'm wrong. About the Southerner bit.)

Tim

"Tiny" <dhsrcragg> wrote in message
news:1420
>>> ~
>
> Slip of the Brain - Northwich - but they tend to move to different
> offices more often than they dredge canals. As Sue says - one assumes
> the pre-printed address on the cards they are issuing gets to the
> right place.




In this instance you are incorrect.
BW - Northwich office has been there in its current function for at least
forty years to my knowledge.
Probably a lot longer.
You could perhaps argue that they are due for a move !

Pete
www.thecanalshop.com

On Jul 28, 9:01 pm, "Pete Stockdale" <peterjea>
wrote:
> "Tiny" <dhsrcr> wrote in message
>
> news:1420
>>
> In this instance you are incorrect.
> BW - Northwich office has been there in its current function for at least
> forty years to my knowledge.
> Probably a lot longer.
> You could perhaps argue that they are due for a move !
>
> Petewww.thecanalshop.com

The office might have been there but the function has changed.The
whole unit is now run from there MR picky but the unit was only set up
a few years back and responsibility for much of the area used to be in
Chester. Anyway where-ever it is now they don't respond which is my
point so stop being a self rightous twit splitting hairs and missing
the whole point of the original message!

On Jul 28, 8:47 pm, Tim Leech <duttond> wrote:
> On Sat, 28 Jul 2007 20:29:09 +0100, Malcolm Nixon
>>
>> <malc> wrote:
>>
>> Or just a southerner mixing Nantwich & Northwich?? <g>
>
> (sorry Tiny if I'm wrong. About the Southerner bit.)
>
> Tim- Hide quoted text -
>
> - Show quoted text -

Actually I live in the area covered by the Northwich based unit and
have for many years. But then I travel about a lot so can compare
different areas.

On Sat, 28 Jul 2007 20:47:45 +0100, Tim Leech
<duttondock> wrote:


>
>Or just a southerner mixing Nantwich & Northwich?? <g>
>>(sorry Tiny if I'm wrong. About the Southerner bit.)
>
>Tim


Maybe he mixed up his salt towns ?

http://en.wikipedia.org/wiki/Nantwich


But talking of Nantwich - did anything come of the planes to redevelop
Nantwich basin ??? - I've not been there for four years :-(

On Sat, 28 Jul 2007 22:21:56 +0100, Malcolm Nixon <malcolm>
wrote:

>On Sat, 28 Jul 2007 20:47:45 +0100, Tim Leech
><duttondock> wrote:
>>
>
>Maybe he mixed up his salt towns ?
>
>[..]
>>But talking of Nantwich - did anything come of the planes to redevelop
>Nantwich basin ??? - I've not been there for four years :-(

Inclined planes in Norwich?

On Jul 28, 9:45 pm, Tiny <dhsrcr> wrote:
[..]
>>
>> Actually I live in the area covered by the Northwich based unit and
> have for many years. But then I travel about a lot so can compare
> different areas.- Hide quoted text -
>
> - Show quoted text -

Just read on the Cheshire locks thread that the Bosley men now cover
Harecastle to Hassell and are doing work. One of my cards commented on
the good work of the Bosley chaps. Another on how neglected one of the
great lock groups of our canals down Heartbreak hill looked unloved
and how a foreign canal engineer said to us that in his county such
locks would be a showpiece and not what BW had let them become.

So, even though BW (at Northwich) have still not bothered to reply or
even acknowledge my cards maybe someone has actually read them
------------- or maybe not.